Good to know

Policies

Cancellations

Cancel more than 7 days before your booking for a full refund. Between 7 days and 48 hours, you keep 50% back or take the full amount as credit valid for 12 months. Inside 48 hours the deposit is non-refundable, because the slot is held for you and the crew is scheduled. Weather cancellations are handled separately and are never charged.

Cancel from your bookings page and the refund is recorded automatically. Inside 48 hours, message us and we will do what we can.

Weather

Safety comes first, and we make the call together the morning of your booking. Heavy rain: inflatables get slippery and the blower can take on water, so we offer a free move to another date or full credit. Wind over 15 mph: manufacturers require us to deflate. Same options, reschedule or credit. Dangerous conditions such as lightning, hail or storm warnings: we cancel and issue a full refund, no questions and no fee. Extreme heat over 100F: vinyl surfaces get too hot for bare feet. We will suggest an earlier slot or reschedule at no cost. If you cancel for weather and we judge the day safe, the standard cancellation policy applies instead.

If we cancel for weather, you choose: move to another date, take a full refund, or hold the amount as credit for 12 months. You are never charged for a weather call we make.

Safety rules for the day

An adult must supervise the inflatable at all times while children are on it.
No shoes, glasses, jewellery, food, drink or silly string inside the unit.
Keep to the stated capacity and age range, and group children by size.
No somersaults, no climbing the walls, no rough play.
If the blower stops, get everyone out calmly and call us straight away.
Do not move the unit or unplug the blower. We anchored it for a reason.

Terms & privacy, in short

We collect your name, contact details and delivery address only to fulfil your booking, and we keep them for seven years for accounting purposes. Card details are handled by our payment provider and never touch our servers. We do not sell data to anyone. Ask us any time for a copy of what we hold, or for it to be deleted once your bookings are complete.

Damage beyond normal wear, or cleaning needed after silly string, paint or pets, is charged at cost and we will always send photos first.